:root{--navy:#12324a;--blue:#1c6ea4;--bg:#f4f6f8;--text:#203040;--line:#d8e0e6;--red:#b42318}
*{box-sizing:border-box} body{margin:0;font-family:Segoe UI,Arial,sans-serif;background:var(--bg);color:var(--text)}
header{background:var(--navy);color:white;display:flex;align-items:center;justify-content:space-between;padding:14px 28px;gap:20px}
.brand{display:flex;align-items:center;gap:12px}.mark{background:white;color:var(--navy);font-weight:800;padding:8px;border-radius:6px}
.brand small{display:block;opacity:.72;margin-top:2px}nav{display:flex;align-items:center;gap:14px;flex-wrap:wrap}
nav a{color:white;text-decoration:none;font-size:14px}.user{opacity:.75;font-size:13px}
main{max-width:1450px;margin:0 auto;padding:28px}
h1{margin:0 0 5px}h2{font-size:18px;margin:0 0 18px}.muted{color:#6b7785}.eyebrow{font-weight:700;color:var(--blue)}
.page-head{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:22px}
.button,button{border:1px solid #aebcc7;background:white;border-radius:6px;padding:9px 13px;cursor:pointer;text-decoration:none;color:var(--text);font-weight:600}
.primary{background:var(--blue);color:white;border-color:var(--blue)}.secondary{background:white}
.install-button{background:transparent;border-color:rgba(255,255,255,.45);color:white;padding:7px 10px}
.danger{background:var(--red);color:white;border-color:var(--red)}
.danger-zone{margin-top:20px;padding-top:18px;border-top:1px solid #f0c7c3}.danger-zone h3{margin:0 0 6px;color:var(--red);font-size:16px}.danger-zone p{margin:0 0 12px;color:#6b7785;font-size:13px;line-height:1.45}
.bulk-actions{display:flex;align-items:end;gap:10px;flex-wrap:wrap;margin:0 0 12px;padding:12px;background:#eaf2f7;border:1px solid #cedde7;border-radius:8px}.bulk-actions label{min-width:190px}.bulk-actions select{margin-top:4px}.selection-count{min-width:82px;padding:9px 4px}.bulk-select-cell{position:sticky;right:0;width:72px;min-width:72px;text-align:center!important;background:white;box-shadow:-1px 0 0 var(--line)}thead .bulk-select-cell{background:#eef3f6}.bulk-select-cell input{width:18px;height:18px;margin:0;vertical-align:middle}.checkbox-only{display:flex;justify-content:center}.checkbox-only span{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
.stats{display:grid;grid-template-columns:repeat(6,1fr);gap:10px;margin-bottom:18px}.stat{background:white;border:1px solid var(--line);border-radius:8px;padding:14px}
.stat span{display:block;color:#667;font-size:13px}.stat strong{font-size:26px}
.filters{display:flex;gap:8px;margin-bottom:14px}.filters select{width:250px;flex:0 0 250px}.filters input{flex:1}
input,select,textarea{width:100%;border:1px solid #b9c5ce;border-radius:6px;padding:9px;background:white;font:inherit}
label{display:block;font-weight:600;font-size:14px}label input,label select,label textarea{margin-top:6px}.check{display:flex;align-items:center;gap:8px;font-weight:500}
.check input{width:auto;margin:0}.card{background:white;border:1px solid var(--line);border-radius:9px;padding:20px}
.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.span2{grid-column:1/-1}.actions{display:flex;gap:8px}
.table-wrap{overflow:auto;background:white;border:1px solid var(--line);border-radius:8px}table{width:100%;border-collapse:collapse}
th,td{padding:11px 12px;text-align:left;border-bottom:1px solid #e8edf0;font-size:14px}th{background:#eef3f6;color:#52616d;font-size:12px;text-transform:uppercase}
.ticket-link{font-weight:700;color:var(--blue)}.badge{display:inline-block;background:#edf2f5;border-radius:999px;padding:4px 8px;font-size:12px}
.public-dashboard-note{margin-top:14px;font-size:13px}
.priority-urgent{background:#ffe0df;color:#9d1c13}.priority-high{background:#fff0d5;color:#8b5a00}.status-large{background:#eaf2f7;border:1px solid #cedde7;padding:8px 12px;border-radius:999px;font-weight:700}
.detail-grid{display:grid;grid-template-columns:2fr 1fr;gap:18px}.span-all{grid-column:1/-1}.meta-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-bottom:18px}
.meta-grid div{background:#f7f9fa;padding:10px;border-radius:6px}.meta-grid span{display:block;font-size:12px;color:#667}.meta-grid strong{display:block;margin-top:3px}
.description{white-space:pre-wrap;line-height:1.55;border-top:1px solid var(--line);padding-top:16px}.stack{display:grid;gap:13px}
.comment{border-left:3px solid #c9d8e3;padding:8px 12px;margin:10px 0}.comment.internal{border-color:#d49a00;background:#fff9e9}
.comment span,.comment em{font-size:12px;color:#74808c;margin-left:8px}.comment p{margin:5px 0}.attachments{padding-left:18px}
.attachments li{margin:8px 0}.attachments small{display:block;color:#778}.audit div{display:grid;grid-template-columns:160px 180px 1fr;gap:12px;border-top:1px solid #edf0f2;padding:8px 0;font-size:13px}
.flash{padding:10px 12px;border-radius:6px;margin-bottom:15px}.flash.success{background:#e7f6ec}.flash.error{background:#fde8e7;color:var(--red)}
.login-card{max-width:430px;margin:70px auto;background:white;border:1px solid var(--line);border-radius:10px;padding:28px}.login-card form{display:grid;gap:14px}
.public-intake-link{display:grid;gap:10px;margin-top:18px;padding-top:18px;border-top:1px solid var(--line);text-align:center}.public-intake-link .button{display:block}
.confirmation{max-width:760px;margin:35px auto}.tracking-link{display:flex;gap:8px;align-items:center;margin:14px 0}.tracking-link input{font-family:Consolas,monospace}.status-banner{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:18px}.privacy-note{background:#eef6fb;border-left:4px solid var(--blue);padding:12px 14px;border-radius:4px}
.demo{margin-top:18px;padding:12px;background:#f6f8fa;border-radius:6px;font-size:13px;line-height:1.6}.empty{text-align:center;color:#778;padding:30px}
.mobile-app-nav{display:none}
@media(max-width:900px){header{align-items:flex-start;flex-direction:column}.stats{grid-template-columns:repeat(3,1fr)}.detail-grid,.form-grid{grid-template-columns:1fr}.span2,.span-all{grid-column:auto}.meta-grid{grid-template-columns:1fr 1fr}.filters{flex-wrap:wrap}}

@media(max-width:700px){
  body{padding-bottom:68px}
  header{position:sticky;top:0;z-index:50;padding:10px 12px;gap:8px;box-shadow:0 2px 8px rgba(0,0,0,.16)}
  .brand{gap:9px}.mark{padding:6px}.brand strong{font-size:14px;line-height:1.25}
  .top-nav{width:100%;gap:7px;flex-wrap:nowrap;overflow-x:auto;padding-bottom:2px}
  .top-nav a,.install-button{white-space:nowrap;border:1px solid rgba(255,255,255,.3);border-radius:6px;padding:6px 8px;font-size:13px}
  main{padding:16px 12px}
  h1{font-size:25px;line-height:1.2}.muted{font-size:14px;line-height:1.45}
  .page-head{align-items:flex-start;gap:12px;margin-bottom:16px}.page-head .button{flex:0 0 auto}
  .card{padding:15px}.form-grid{gap:15px}
  input,select,textarea,.button,button{min-height:44px;font-size:16px}
  .ticket-tabs{overflow-x:auto;white-space:nowrap}.ticket-tab{padding:10px 12px}
  .status-tabs{flex-wrap:nowrap;overflow-x:auto;padding-bottom:4px}.status-tab{white-space:nowrap}
  .stats{grid-template-columns:repeat(2,1fr)}
  .filters select,.filters input{width:100%;flex:1 1 100%}
  .bulk-actions label{min-width:100%}
  table{min-width:880px}
  th,td{padding:10px;font-size:13px}
  .tracking-link{align-items:stretch;flex-direction:column}
  .mobile-app-nav{display:flex;position:fixed;z-index:60;left:0;right:0;bottom:0;min-height:58px;background:white;border-top:1px solid var(--line);box-shadow:0 -3px 12px rgba(18,50,74,.12);padding-bottom:env(safe-area-inset-bottom)}
  .mobile-app-nav a{display:flex;align-items:center;justify-content:center;flex:1;min-width:0;padding:9px 5px;color:var(--navy);text-align:center;text-decoration:none;font-size:12px;font-weight:700}
  .mobile-app-nav a:focus,.mobile-app-nav a:hover{background:#eaf2f7;color:var(--blue)}
}

.project-actions{display:flex;gap:8px;align-items:center}.project-actions form{margin:0}
label small{display:block;margin-top:6px;color:#6b7785;font-weight:400}


.sort-link{display:inline-flex;align-items:center;gap:5px;color:inherit;text-decoration:none;font-weight:inherit}
.sort-link:hover{text-decoration:underline}
.sort-arrow{font-size:10px;line-height:1}


.ticket-tabs{display:flex;gap:6px;margin:0 0 18px;border-bottom:1px solid var(--line)}
.ticket-tab{display:inline-block;padding:10px 16px;text-decoration:none;color:#52616d;font-weight:700;border:1px solid transparent;border-bottom:0;border-radius:7px 7px 0 0}
.ticket-tab:hover{background:#eef3f6}
.ticket-tab.active{background:white;color:var(--blue);border-color:var(--line);position:relative;top:1px}
.status-tabs{display:flex;gap:7px;flex-wrap:wrap;margin:-7px 0 18px;padding:10px 0 0}.status-tab{display:inline-block;padding:7px 13px;border:1px solid var(--line);border-radius:999px;background:white;color:#52616d;text-decoration:none;font-size:14px;font-weight:700}.status-tab:hover{border-color:#9eb7c8;background:#f8fbfd}.status-tab.active{background:var(--blue);border-color:var(--blue);color:white}


.analysis-layout{display:grid;grid-template-columns:280px minmax(0,1fr);gap:18px;align-items:start}
.analysis-controls{display:grid;gap:16px}
.analysis-help{margin-top:4px;padding:12px;background:#f7f9fa;border-radius:6px;font-size:13px;line-height:1.45}
.analysis-help p{margin:5px 0 0}
.analysis-chart-card{min-width:0}
.analysis-chart-head{display:flex;justify-content:space-between;gap:20px;align-items:flex-start;margin-bottom:8px}
.analysis-chart-head h2{margin-bottom:4px}
.chart-summary{font-weight:700;background:#eef3f6;border-radius:999px;padding:6px 10px;white-space:nowrap}
.chart-wrap{width:100%;overflow:auto}
#requestChart{display:block;width:100%;min-width:700px;background:white}
.chart-legend{display:flex;gap:18px;flex-wrap:wrap;border-top:1px solid var(--line);padding-top:12px;margin-top:8px;color:#52616d;font-size:13px}
@media(max-width:900px){.analysis-layout{grid-template-columns:1fr}}